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Job description

THE EMPLOYER IS: HILTON BELFAST As an Administrative Assistant, you will play a key supporting role across all departments by delivering efficient, accurate, and professional administrative support. Working closely with heads of department (HODs), operations leaders, and front-line teams, you will ensure smooth internal communication, timely documentation, and compliance with all property standards and procedures. You will be a proactive team player, capable of multitasking in a fast-paced hospitality environment while maintaining exceptional attention to detail and a commitment to service excellence. This role offers structured learning pathways designed to enhance operational excellence, professional capability, and career growth in both administrative and hospitality settings.

Responsibilities

• Advance Microsoft Office expertise (Excel, PowerPoint, Word) for senior-level outputs.
• Strengthen time and task management under competing priorities.
• Build digital filing and document control systems for efficiency and compliance.
• Enhance data accuracy, reporting, and professional correspondence standards.
• Develop skills in cross-departmental coordination and workflow optimisation.
• Gain experience in project tracking, reporting, and performance monitoring.
• Apply structured problem-solving to improve operational processes.
• Support meetings, events, and scheduling to enable seamless operations.
• Learn to draft and update standard operating procedures (SOPs) and policies.
• Support audit readiness and compliance documentation.
• Strengthen record management and document quality assurance.
• Understand how policy translates into practical, day-to-day implementation.
• Support onboarding and induction processes aligned with HR compliance standards.
• Coordinate training logistics, track completion, and maintain accurate records.
• Assist with performance review documentation and follow-up.
• Build competence in HR systems and secure management of confidential data.
• Maintain discretion and confidentiality in handling sensitive information.
• Refine professional communication, attention to detail, and problem-solving agility
• Demonstrate initiative, integrity, and ethical conduct within corporate and hospitality contexts.
• Gain exposure to Property Management Systems (PMS) and hospitality operations.
• Develop executive assistant and event coordination skills.
• Strengthen customer service excellence and guest relations understanding.

Skills and Qualifications

Essential Skills

• Office & Computer Skills - Ability to use Microsoft Word, Excel, and email confidently.
• Organisational Skills - ability to manage tasks, keep documents in order, and meet deadlines.
• Communication Skills - clear, polite written and verbal communication for internal interactions.
• Teamwork & Coordination - assisting different departments and helping workflows run smoothly.
• Attention to Detail - ensuring accuracy in documents, records, and data.
• Professionalism & Confidentiality - handling information discreetly and behaving responsibly at work

Desirable Skills

• Experience supporting HR, training coordination, or onboarding activities.
• Familiarity with drafting or updating basic procedures, checklists, or SOPs.
• Exposure to hospitality operations or customer service environments.
• Ability to use or learn administrative systems such as PMS, HRIS, or digital filing tools.
• Confidence in supporting meetings, events, or diary management tasks.

Further Information

The Employer is: HILTON BELFAST JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.