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Job description

An excellent opportunity for an Internal Sales Support professional to join a busy sales and customer service team. The role involves supporting external sales, managing customer enquiries, liaising with suppliers, and ensuring smooth sales operations while delivering a high standard of service.

Responsibilities

• Act as a first point of contact for customer enquiries via phone or email.
• Prepare accurate quotations and assist with pricing decisions to help support sales and margin targets.
• Process and manage customer orders through internal systems efficiently and accurately.
• Liaise with suppliers and internal departments to confirm stock availability, lead times, and delivery schedules.
• Assist with monitoring stock levels and identifying cost-effective supply opportunities.
• Maintain accurate customer records, order histories, and pricing structures.
• Follow up on quotes and outstanding orders to maximise conversion and support margin improvement.
• Stay up to date with product ranges, market pricing, and customer needs to help maintain our competitive edge.

Skills and Qualifications

Essential Skills

• Experience in a sales support, trade counter, or internal sales role would be advantageous (ideally in tools, industrial supplies, or hardware).
• Strong interpersonal and communication skills, able to build rapport with customers quickly.
• Excellent attention to detail and administrative accuracy.
• Comfortable working in a fast-paced, trade-focused environment.
• Confident using Microsoft Office (Excel, Outlook, Word); familiarity with CRM or ERP software is a bonus.

Further Information

About the role: Competitive salary. Monday to Friday (8.00am - 5.00pm). Product training and opportunities for progression. Staff discount on a wide range of tools and equipment. Free on-site parking. Permanent role.