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Job description

Main duties include helping to oversee the smooth running of the cafe including staff, ensuring a high standard of customer service is maintained and serving customers with our delicious homemade food. Please see employer website for full job details & person specification.

Responsibilities

• To assist the Café Manager on overseeing and help managing all aspects of the café.
• Ensure customers are being attended to quickly and efficiently, offering excellent customer service at all times.
• Maintains high standards across all aspects of cafe operations including food quality, hygiene/cleanliness and Health & Safety.

Skills and Qualifications

Essential Skills

• Possesses a minimum of 12 months experience of working as an Assistant Café Manager, Supervisor or similar, within a comparable environment.
• Proven ability of delivering exceptional service, ensuring customer satisfaction and building customer loyalty.
• Demonstrate proficient use of IT in particular Microsoft packages and EPOS till systems.
• Proficient in both verbal and written communication, facilitating clear and effective interaction with staff and management.
• Must be available to work 35 hours per week on a rota basis and including weekends.
• Please note the role includes tasks such as bending, stooping, lifting heavy objects, and standing for extended periods.

Desirable Skills

• Possesses 12 months experience working as a shift supervisor or team leader within the hospitality industry.
• Directly managed teams of 10 or more staff members.
• Completed relevant training or acquired qualifications applicable to the job requirements.

Further Information

Our Cafes bring the benefit of avoiding those late night hours with no late-night work.