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Job description

The Main purpose of the role is: provide professional administrative support to ensure the day to day service delivery across all the Community Based Counselling Services contracts.

Responsibilities

• Provide confidential and professional administrative support to the Community Based Counselling Services.
• Assist in the timely and accurate collation and completion of regular and ad-hoc statistical reports and preparation of information for audits, ensuring all deadlines are met.
• Effective use of MS applications (One Drive, Excel, Word, PowerPoint etc.) to a high and professional standard, including but not limited to data collection and analysis.
• Maintain a confidential and well-ordered system for the service in line with data protection requirements, and organise/facilitate appropriate disposal of confidential material in line with the organisation’s data retention schedules.
• Management of service Outlook inboxes, responding to queries in a professional and timely manner, and directing incoming mail to appropriate individuals.

Skills and Qualifications

Essential Skills

• Ability to work flexibly to meet the needs of the business.
• Minimum of 5 GCSE passes at grade C or above, or equivalent, to include English Language and Mathematics.
• A minimum of 12 months experience in an administrative role.
• Demonstrable experience of efficient organisational skills, attention to detail and preparation of detailed reports.
• Demonstrable experience of using information management systems to maintain accurate records.
• The ability to manage and prioritise workload to ensure effective and timely outcomes.
• Confident in the use of Microsoft Office packages (Word, Excel, Outlook and PowerPoint).