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Job description

THE EMPLOYER IS: GADD GROUP HEALTH & WELLNESS The receptionist plays a key role in the smooth day-to-day running of Gadd Health and Wellness. This position involves managing front-of-house operations, providing excellent customer service, and supporting the wider team with administrative tasks. You'll be responsible for creating a welcoming atmosphere, managing client communications, and ensuring all appointments and recovery treatments run seamlessly.

Responsibilities

• Greet all clients warmly and make them feel at ease upon arrival.
• Answer incoming calls, messages, and email promptly and professionally.
• Handle client enquiries, bookings, and appointment confirmations using our scheduling system.
• Check clients in and out of appointments, including recovery treatments and floatation sessions.
• Show clients to their recovery booths or treatment areas and explain basic session guidelines.
• Maintain cleanliness and presentation of the reception and waiting areas.
• Support daily operational tasks including stock checks, towel rotations, refreshments, etc.
• Liaise with coaches and therapists to ensure the schedule runs smoothly.
• Handle walk-in enquiries and provide information about our services and memberships.
• Process payments and manage point-of-sale transactions accurately.
• Assist with basic administrative duties such as filing, printing and record keeping.

Skills and Qualifications

Essential Skills

• Excellent customer service skills.
• Clear verbal and written communication for handling calls, emails, and in-person interactions.
• Capable of managing multiple bookings, tasks, and client enquiries efficiently without losing attention to detail.
• Ensure that client information, bookings and payments are processed accurately and the spaces are kept pristine.
• Maintain client confidentiality and represent Gadd Health & Wellness with integrity and care.
• Comfortable using scheduling software, email platforms, and point-of-sale systems.
• Flexible in handling varying daily tasks, from admin duties to supporting events to wellness sessions.

Desirable Skills

• Someone who can work harmoniously with coaches, therapists, and management to maintain operational flow.

Further Information

The Employer is: GADD GROUP HEALTH & WELLNESS JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.