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Job description

We are looking for a reliable, organised and customer-focused Dispatch Clerk to join our busy taxi office. The successful candidate will be responsible for co-ordinating bookings, dispatching to drivers, managing customer enquiries, and ensuring the smooth running of the control room.

Responsibilities

• Answer incoming calls and take taxi bookings accurately and efficiently.
• Dispatch jobs to drivers through the office system.
• Monitor driver availability and allocate work fairly.
• Handle customer enquiries, delays, and complaints professionally.

Skills and Qualifications

Essential Skills

• Update the system with job details, route changes, cancellations etc.
• Communicate clearly with drivers and maintain good working relationships.
• Ensure high levels of customer service and operational efficiency.
• Follow all company procedures.

Further Information

Any experience will be welcome