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Job description

The postholder will be at the forefront of customer services dealing with the public at reception desk and by telephone. The duties will also include operating a computerised booking/cash system, selling tickets/ issuing receipts and maintenance of information databases, directing conference delegates and other users.

Responsibilities

• Deal with the public, in person and by telephone in accordance with the council’s Customer Care Standards, dealing with first-hand client enquiries, problems, difficulties or complaints and record as appropriate.
• Operate a range of computerised booking/cash and room hire systems and undertake the uploading and maintenance of all Arts Service season programme information to the computerised Box Office system and update and maintain the live events sections.
• Provide administrative support for the Arts Service including, the maintenance of customer databases; coalition and evaluation of customer satisfaction surveys and additional features of the computerised Box Office system.
• Such as market research and marketing activities for the promotion of the Arts Service, including telesales and audience development initiatives.
• Promote of all Arts Service events and activities and other council services and special events and assist at events, as required.
• Assist with the security of exhibitions and other assets of the council by being vigilant and reporting occurrences to the Arts Administration Coordinator, Arts Administration Assistant or daily Duty Officer.
• Undertake the opening/closing of ISLAND Arts Centre in conjunction with the Arts Attendant ensuring the venue is prepared for all programmed activities and events.
• Ensure all Health & Safety legislation, published relevant guidelines and council Health & Safety policies and procedures are complied with in relation to the services and activities within ISLAND Arts Centre.
• Participation in the interchange of duties to cover staff breaks, sickness, leave and staff vacancies, etc working shift patterns and unsociable hours when required.

Skills and Qualifications

Essential Skills

• Five GCSE passes at Grade A-C, NVQ Level 2 in administration or equivalent.
• One year’s experience in a customer service environment or receptionist post.
• Where applicants do not hold the qualifications as outlined they must demonstrate a minimum of three years’ experience as outlined.

Further Information

Location: Civic Centre. Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV.