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Job description

Counter Assistant - Ballymena - Permanent A well-established Post Office is looking for a friendly, reliable, and customer-focused Counter Assistant to join their team. The role involves delivering excellent customer service, processing a variety of postal transactions, and ensuring the smooth running of daily counter operations.

Responsibilities

• Greet customers warmly and provide helpful, accurate information
• Assist customers with postal products and services, including letters, parcels, recorded delivery, and special services
• Guide customers through forms, applications, and postal requirements
• Handle customer queries and resolve issues professionally
• Process transactions including postage sales, parcel dispatch, bill payments, banking services, and top-ups
• Operate the Post Office Horizon system (training provided)
• Ensure all transactions are completed accurately and efficiently
• Weigh, measure, and classify items to determine correct postage
• Ensure correct packaging, labelling, and compliance with postal regulations

Skills and Qualifications

Essential Skills

• Previous experience in an office based customer service, retail, or a postal environment is an advantage
• Strong communication and interpersonal skills
• Good attention to detail and ability to follow procedures accurately
• Basic numeracy and confidence handling cash
• Ability to work well under pressure and multitask

Further Information

Able to work flexible hours, including weekends where required. About the role: 20-40 hours a week Full time or Part time options Full training on Post Office systems and processes Location: Glenravel