---

Job description

THE EMPLOYER IS: MACC HAIR BELFAST MACC Hair is a leading Belfast city-centre salon known for its creative talent, exceptional service, and vibrant team culture. We’re committed to providing every client with a premium experience from the moment they walk through our doors. As we continue to grow, we’re looking for a Front of House Receptionist to be the welcoming face of the salon. This role is central to ensuring smooth day-to-day operations, supporting the stylists, and maintaining MACC Hair’s high standards of customer care.

Responsibilities

• Greet all clients on arrival.
• Manage check-ins, appointment confirmations, and client queries in person, by phone, and via digital channels.
• Deliver exceptional customer service and uphold MACC Hair’s brand values at all times.
• Schedule and manage appointments using salon booking software.
• Optimise stylist columns to ensure maximum efficiency and minimal downtime.
• Handle cancellations, re-bookings, and last-minute changes with confidence and clarity.
• Manage payment transactions, refunds, and daily till reconciliation.
• Maintain the front desk area, ensuring it is organised, clean, and presentable.
• Support salon management with administrative tasks such as stock recording, daily checklists, and client follow-up.
• Assist with implementing salon promotions, retail displays, and upsell opportunities.
• Act as the central communication point between clients, stylists, and management.
• Proactively support stylists by preparing client notes, alerting them to arrivals, and assisting with smooth client flow.
• Help maintain salon standards, including cleanliness, service readiness, and professional presentation.

Skills and Qualifications

Essential Skills

• Strong organisational and multitasking skills, with the ability to prioritise effectively.
• Confident using booking systems, technology, and payment terminals.
• Ability to remain calm and efficient during busy periods.

Desirable Skills

• Previous experience in a salon, hospitality, retail, or front-of-house environment is preferred.

Further Information

The Employer is: MACC HAIR BELFAST JobStart Opportunity - Working Hours Information. Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.