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Job description

The job holder will be part of a team based in the Call Centre providing support to Patients who contact the Phone First service seeking urgent or emergency medical assistance. Computer keyboard skills will be assessed by an aptitude test as part of the interview process. For full job description please email Rachael.Osbourne@westerntrust.hscni.net

Responsibilities

• Phone Answering - Handling all inbound calls from patients to the call centre using the agreed protocols.
• Logging Calls - Logging, verifying or amending details on the internal computer system.

Skills and Qualifications

Essential Skills

• GCSEs Grades A-C or equivalent in English Language and Maths and two years suitable and recent experience.
• OR four years' suitable and recent experience in an office, receptionist or call centre environment within the past five years.

Application Information

To request an application pack please email Rachael.Osbourne@westerntrust.hscni.net Employer reference PFCH/1125. Please note that this vacancy will close at 12 noon on Tuesday 9th December 2025.