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Job description

The Retail Assistant plays a key role in supporting the efficient, customer-focused and profitable operation of the Assisi Charity Shop. Under the guidance of the Shop Manager, the post holder will contribute to generating income that directly supports the care and rehoming of animals across Northern Ireland. The role requires excellent customer service, strong communication skills, and a positive, flexible approach. The Retail Assistant will help deliver a welcoming retail environment, maintain high standards of presentation, support volunteers, and uphold Assisi’s Mission, Vision, Values and Core Principles.

Responsibilities

• Provide excellent customer service
• Support stock generation, pricing and merchandising
• Assist with Gift Aid promotion
• Help lead and support volunteers
• Carry out cash-handling, banking and shop administration
• Ensure a safe, clean and welcoming shop environment
• Act as keyholder, opening/closing the shop as required

Skills and Qualifications

Essential Skills

• Minimum 2 years’ retail experience
• Minimum 2 years’ cash handling experience
• GCSE English and Maths (Grade C or above) or equivalent
• Previous key holder experience, including shop opening/closing
• Demonstrated ability to deliver excellent customer service
• A genuine commitment to animal welfare

Desirable Skills

• 5 GCSEs (Grade C or above) or equivalent
• Experience working in a charity shop environment
• 3 years’ retail experience

Further Information

Closing date: 12th December 2025 at 5pm. You can also visit our company website for more information: https://www.assisi-ni.org/jobs

Application Information

To apply, please contact: mary@assisi-ni.org for an application pack.