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Job description

THE EMPLOYER IS: LEAFAIR WELL-BEING VILLAGE This role focuses on coordinating bookings and scheduling facility use to ensure efficient operations and resource allocation, delivering professional and approachable customer service, maintaining a clean and safe environment, and engaging with visitors by providing assistance, information, and support to enhance their overall experience.

Responsibilities

• Bookings & Scheduling - Handle reservations and allocate time slots for facility use while maintaining accurate records to ensure smooth coordination.
• Customer Service - Act as the first point of contact for visitors and members of the public, provide information, assistance, and resolve queries in a professional manner.
• Housekeeping & Maintenance - Carry out general housekeeping duties to keep facilities clean, safe, and welcoming. Report any maintenance issues promptly to ensure high standards are maintained.
• Public Engagement - Engage positively with members of the public to enhance their experience. Promote facility services and encourage community participation.
• Operational Support - Assist with setting up and preparing spaces for events or activities, ensuring compliance with health and safety procedures at all times.

Skills and Qualifications

Essential Skills

• Communication Skills - Ability to interact clearly and courteously with the public.
• Customer Service Orientation - Responsive to visitor needs.
• Organisational Skills - Capable of managing bookings, schedules, and multiple tasks efficiently.
• Attention to Detail - Maintaining cleanliness, safety, and accurate records.
• Problem-Solving - Handling queries, complaints, or unexpected issues calmly and effectively.
• Teamwork - Working collaboratively with colleagues to support facility operations.
• Adaptability - Flexible in responding to changing schedules, tasks, or public demands.
• Basic IT Skills - Using booking systems, email, and other digital tools confidently.
• Health & Safety Awareness - Understanding and applying safety procedures to protect staff and visitors.

Further Information

The Employer is: LEAFAIR WELL-BEING VILLAGE JobStart Opportunity - Working Hours Information. Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.