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Job description

Main Purpose: To be responsible to the relevant Senior Digital Analyst or Digital Analyst for assisting with work associated with the development, implementation and support of IS/IT solutions and the delivery of same to agreed time, budget and performance standards.

Responsibilities

• Undertake work in one or more of the following areas:-
• Desktop support; Service desk support; Network administration and support; Training;
• Software development; Cloud service and Server administration; Database administration; Cyber security activity;
• Package acquisition and implementation; Post implementation supportand, System configuration and security.
• Contribute to or draw up work plans for assigned work as directed.
• Keep detailed records of own time and assist with performance monitoring and targeting to ensure the delivery of work to quality, time and budget.
• Develop skills in planning, designing, preparing and producing documentation to support the promotion, use and maintenance of information systems.
• Develop and maintain information systems skills and knowledge.
• Ensure all work is carried out in accordance with organisational standards and procedures.
• Assist customers with IS/IT needs at a wide variety of council sites.
• To undertake the duties of the post in such a way as to enhance and protect the reputation and public profile of the council.
• Assist in the provision of support services relating to specific application systems to both customers and service delivery functions, including computer operations and service desk.
• Assist in planning, designing, preparing and producing documentation to support the promotion, use and maintenance of information systems.
• Motivate and manage any staff, that may be assigned to the post holder to ensure effective service delivery and to be responsible for reviewing and implementing a proper staff training and development programme.

Skills and Qualifications

Essential Skills

• (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV).
• Applicants must, as at the closing date for receipt of application forms: Have five GCSEs (Grades A-C) including English, or equivalent qualifications; Or,
• Have undertaken a training and development programme for candidates with 2nd level qualifications, designed to prepare attendees for a career in ICT, Or,
• Be able to demonstrate on the application form, by providing personal and specific examples, that they have at least one years relevant experience in information systems and technology.