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Job description

Our client, Wrightbus, a recognised leader in zero-emission vehicle innovation, is seeking a Receptionist to join their team in Galgorm. As the first point of contact for customers and visitors, the Receptionist will play a vital role in creating a positive and professional first impression. The successful candidate will provide a welcoming, customer-focused service while managing the switchboard with efficiency, accuracy, and enthusiasm. We are looking for an individual who is a quick learner, has previous experience in a similar receptionist or front-of-house role, and brings strong attention to detail along with excellent communication skills.

Responsibilities

• Greet and welcome visitors to the Offices between 8.15am and 5pm, informing the relevant member of staff of their arrival.
• To assist in organising hospitality of visitor and internal meetings
• Process and deliver internal and external mail daily.
• Operate switchboard from 8.15am - 5pm; receiving and transferring telephone calls, announcing callers, taking brief messages, and passing these on via the email system or connecting callers to staff members personal direct lines
• Maintain and ensure that the answer message is appropriate
• Review and update on a regular basis the staff contact, and telephone extension lists
• Provide administrative and general support to the business.
• Monitoring and responding to email queries.
• Assist with queries in a professional and efficient manner.
• To complete mail merges to customers and employees as and when required
• To assist sales department with customer service contact via telephone and post
• Use of Internal IT programmes, for example to request purchases orders via Therefore/Sage
• Assist in organising corporate travel via our online travel booking system
• On receipt of the request, book taxis on behalf of members of staff and visitors
• Process invoices and keep records to ensure costs are allocated to the relevant departments.

Skills and Qualifications

Essential Skills

• 12 months' proven extensive relevant experience working in a similar position.
• Will show a professional & friendly telephone manner.
• Have a team attitude with good interpersonal communication skills.
• Be able to prioritise and manage own workload, while demonstrating a flexible attitude to work.
• Have proven experience of Microsoft office packages; including Word, Excel and Outlook
• Must maintain confidentiality at all times.
• Working knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft PowerPoint.
• Demonstrable experience of managing high volume calls and emails.

Further Information

This Receptionist role is in Galgorm, Northern Ireland. You must be eligible to work in the UK to apply for this role. If you're interested in this position, please send your CV to danielle.tweed@industrialtemps.com or contact our Ballymena office on 028 2542 0140 and ask to speak with Danielle INDUSTRIAL TEMPS IS AN EQUAL OPPORTUNITIES EMPLOYER