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Job description

To be responsible to the Business Support Officer (HR / Administration) for assisting with the provision of all administrative and human resource matters across the department to ensure the business needs of the department are met. To be responsible for the day-to-day supervision, training and development of assigned staff. To work with the Business Support Officer(s) (HR / Administration) in the development and implementation of human resources and administrative systems and processes to enable the departmental Human Resources Unit to implement change and process improvement.

Responsibilities

• To be responsible for the daily supervision of support staff assigned to the post holders area of responsibility and to allocate work, check outputs and to ensure that deadlines are adhered to.
• To compile and analyse service performance and compliance information, relating to human resources, quality and customer service standards, required for reports and official returns.
• To be responsible to the Business Support Officer(s) (HR / Administration) for the coordination and monitoring of all procedures, record keeping and reporting activities with regard to human resources.
• To provide information and relevant advice and guidance to the Business Support Officer (HR / Administration) and other relevant departmental officers as required on all human resources matters, for example, absence management, employee relations.
• To work with the Business Support Officer(s) (HR / Administration) in designing training plans and programmes and in coordinating personal development planning for the departmental HR unit.
• To develop and maintain a system to ensure up to date workforce statistics for the City and Neighbourhood Services Department.
• To coordinate recruitment exercises, including appointment of agency staff and induction processes.
• To assist the Business Support Officer(s) (HR / Administration) with the coordination of employee relations issues and where appropriate undertake investigations.
• To assist the Business Support Officer(s) (HR / Administration) in the preparation of absence management reports for presentation at case review panels and where appropriate conduct meetings in accordance with the councils attendance policy.
• To collate and process information as required for corporate payroll and human resources using relevant information technology systems.
• To provide secretarial support for disciplinary and grievance cases; industrial relations meetings, etc. including associated correspondence, agendas and minutes.
• To assist in the preparation of the Support Services business plan.
• To ensure the development and maintenance of effective filing and document management systems for the service.
• To assist the Business Support Officer(s) (HR / Administration) with Freedom of Information requests, Data Subject Access requests, corporate complaints and complaints from elected members as required, in line with policies and procedures.
• To represent the Business Support Officer(s) (HR / Administration) as required.
• To motivate and manage any staff, that may be assigned, to the post holder to ensure effective service delivery and to be responsible for reviewing and implementing a proper staff training and development programme.

Skills and Qualifications

Essential Skills

• (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)
• Applicants must, as at the closing date for receipt of application forms, be able to demonstrate on the application form, by providing personal and specific examples, at least 1 years relevant human resources experience in each of the following areas
• a. assisting in the provision of information, advice and guidance to operational managers on a range of HR related policies and processes, for example, time and attendance, recruitment and selection, employee relations, Freedom of Information and
• Data Subject Access requests;
• b. assisting in the development and maintenance of human resources and administrative systems and processes; and
• c. direct supervision of assigned staff.
• Technical knowledge: a clear understanding of HR policies and procedures with an ability to provide advice and guidance to managers.
• Written communication skills: the ability to draft letters and memorandums ensuring a good standard of literacy, comprehension, grammar and composition skills.
• Oral communication skills: the ability to provide operational information, advice and guidance on human resource related matters to staff and managers.
• Analytical and problem-solving skills: the ability to extract, analyse and report upon service information and evidence of making day-to-day decisions on operational issues.