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Job description

THE EMPLOYER IS: FOYLE FOOT & ANKLE CLINIC The Admin Assistant will support day-to-day administrative and front-of-house tasks within the clinic. Duties include managing appointment bookings, handling patient communications, maintaining records and filing systems, assisting with data entry and reporting, operating the till system, and processing payments including cash handling. The role offers experience in a busy healthcare environment, with opportunities to develop skills in customer service, digital systems, and financial transactions.

Responsibilities

• Manage appointment bookings and scheduling for patients.
• Handle patient communications via phone, email, and in person.
• Maintain accurate records and organise filing systems.
• Assist with data entry and generate basic reports as required.
• Operate the till system and process payments, including cash handling.
• Support front-of-house duties to ensure a welcoming environment.
• Coordinate with clinical staff to keep workflows smooth and efficient.
• Ensure compliance with clinic policies and confidentiality standards.

Skills and Qualifications

Essential Skills

• Strong Communication Skills - Professional and courteous interaction with patients and staff.
• Organisational Ability - Managing bookings, records, and front-of-house tasks efficiently.
• Customer Service Skills - Delivering a positive experience for patients.
• Basic IT Competence - Using scheduling systems, data entry tools, and digital platforms.
• Numeracy Skills - Handling payments and operating the till accurately.
• Attention to Detail Skills - Ability in maintaining accurate records and ensuring compliance.
• Time Management Skills - Prioritising tasks in a busy clinic environment.

Desirable Skills

• Experience in Healthcare Administration - Familiarity with clinical workflows.
• Knowledge of Medical Terminology - Helpful for accurate record-keeping.
• Cash Handling Experience - Confidence in managing financial transactions.
• Proficiency in Clinic Software - Understanding of appointment and billing systems.
• Problem-Solving Ability - Handling scheduling conflicts or patient queries effectively.
• Flexibility and Adaptability - Comfortable with changing priorities in a fast-paced setting.

Further Information

The Employer is: FOYLE FOOT & ANKLE CLINIC JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer. Location: Rath Mor Centre, Bligh’s Lane

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.