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Job description

The Referral Coordinator will support our referral process from pre-entry to post-exit. They will be responsible for processing referrals in a professional, sensitive, and timely manner in line with MACS procedures and processes underpinned by MACS policies and operating in line with our strategic priorities, vision, mission, and values. Please see employer website for full job details & person specification.

Responsibilities

• First point of contact for receiving referrals for all MACS Floating Support and Outreach services.
• Manage the referral process and waiting list for MACS Floating Support and Outreach services.
• Complete all referral administration, such as recording and storing data accurately and securely, in line with data protection legislation.
• To provide a supportive, calm, and professional approach while interacting with referrals to our Floating Support and Outreach services via various communication avenues.
• Proactively progress waiting lists for our services in line with operational procedures. Maintain contact and support with young people on waiting list for MACS Floating support and Outreach services.
• Highlight any concerns with regards to risk for individual referral pathways with line manager for guidance and decision-making.
• Support onward referral process for young people being externally signposted to other specialist services.
• Compliance with organisational safeguarding and risk management procedures.

Skills and Qualifications

Essential Skills

• 3 years’ experience in a health and social care setting supporting referral processes/appointment setting.
• Computer literate with working experience of using a variety of software, in particular Microsoft packages.
• Ability to demonstrate excellent verbal and written communication skills in both professional and personal interactions.

Desirable Skills

• Knowledge and understanding of the services available to people with lived experience of homelessness.
• Experience working in voluntary sector.

Further Information

Salary: £27,803 per annum pro rata.