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Job description

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Belfast store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment. Please see employer website for full job details & person specification.

Responsibilities

• Lead and inspire the front-end team to deliver efficient service. Be a visible, approachable leader for customers and colleagues.
• Coach team members to build confidence and skills. Ensure stock and cash controls are secure and compliant.

Skills and Qualifications

Essential Skills

• Experience managing teams in retail or hospitality. Strong numeracy and problem-solving skills.
• A flexible, hands-on attitude with great people skills. Passion for retail and delivering exceptional customer service.