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Job description

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Damolly Retail Park, Newry store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

Responsibilities

• Lead and inspire the front-end team to deliver friendly, efficient service.
• Be a visible, approachable leader for customers and colleagues.
• Coach team members to build confidence and skills.
• Ensure stock and cash controls are secure and compliant.

Skills and Qualifications

Essential Skills

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.

Desirable Skills

• Passion for retail and delivering exceptional customer service.