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Job description

Responsible for carrying out day to day duties for the service and designated facilities to a high standard whilst adhering to all health, safety, supervision, customer service, and operational procedure, policies and practices.

Responsibilities

• Supervise users of leisure facilities/services including lifeguarding duties and ensure that customers conduct themselves appropriately and in accordance with the facilities rules, regulations and operational practices.
• Responsible for completing all designated day to day operational duties of the facility whilst adhering to all procedures, policies and practices.
• Ensure high levels of cleanliness are maintained throughout all Leisure facilities and the immediate vicinity (including equipment) and carry out regular compliance and monitoring checks and address non-compliance as required ensuring high standards
• Prepare set ups, dismantle and/or store equipment in the delivery of facility programmed services accordance with standard operating procedures and health and safety obligations.
• Complete routine inspections of equipment and activity areas, carry out low level maintenance, report any defects and complete relevant administration documentation such as inspection logs as required.
• Identify potential hazards, log and report all incidents/accidents ensuring in accordance with reporting procedures.
• Ensure operational areas and/or where applicable public belongings are secure in accordance with specified procedures.
• Ensure high levels of customer care, deal with customer related queries and be proactive in ensuring customers receive a positive customer experience when using facilities and escalate any queries as required.
• Participate in and ensure compliance with all Council policies and procedures and operate within the highest standards of personal behaviour which reflect the core values of the organisation.
• Ensure full compliance with Health and Safety requirements and legislation in accordance with Council’s Policies and Procedures.
• Comply with and actively promote the Council’s policies and procedures on all aspects of equality.
• Undertake any other duties appropriate to scale, which may be required from time to time.

Skills and Qualifications

Essential Skills

• Hold a current National Lifeguard Qualification in date.
• One years’ demonstrable experience working in a leisure and sports environment.
• Experience to include customer service.
• Experience to include carrying out and maintaining high standard of cleaning.
• Experience to include set up and dismantle equipment.
• Knowledge and application of Health and Safety in a leisure and sports environment.

Desirable Skills

• Have a current first aid qualification in date