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Job description

THE EMPLOYER IS: THE CHURCHES TRUST The role will contribute to the smooth running of The Churches Trust charity shop, helping to support volunteers, serve customers and develop the charity’s growing online retail presence. To assist with volunteer engagement, retail operations and online sales under supervisor and senior staff guidance. This is an opportunity to gain experience in community-based retail, teamwork and digital marketing, while learning how to work effectively as part of a supervised and supportive team.

Responsibilities

• Assist in welcoming, supporting, and engaging volunteers involved in shop and online retail activities.
• Help with volunteer scheduling, communication and basic induction under supervision.
• Maintain volunteer attendance and training records.
• Promote teamwork, inclusion and a positive volunteer experience.
• Provide excellent customer service in the charity shop: greeting customers, handling sales and assisting with displays.
• Sort, price and prepare donated goods for sale following guidance from senior staff.
• Maintain a clean, safe and welcoming shop environment.
• Photograph and list items for sale on online platforms (Vinted, Facebook Marketplace, etc.) under supervision.
• Monitor online messages and respond to customer enquiries appropriately.

Skills and Qualifications

Essential Skills

• Good communication skills.
• Ability to work as part of a team and support volunteers in their roles.
• Basic numeracy skills and ability to handle cash accurately.
• Basic IT skills, including use of email and internet for online sales.
• Experience using social media or online platforms (e.g. Facebook Marketplace, Vinted, eBay).
• Part of the role will require the candidates to sort donations and lift bags of clothing or other items, this may involve heavy lifting

Desirable Skills

• Previous experience in retail, customer service or charity shop work (paid or voluntary).
• Experience or knowledge of displays and visual merchandising.
• Basic understanding of health and safety or customer care principles.
• Experience working or volunteering as part of a team.

Further Information

The Employer is: THE CHURCHES TRUST JobStart Opportunity - Working Hours Information. Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.