McGimpsey Brothers Removals Limited

Employer Location: DOWN
Phone Number: 02891456222
Email: lorena@mcgimpseys.com
Web: www.mcgimpseys.com

Job description

We are a second generation family business with over 40 years experience in logistics, shipping, storage & white glove delivery services. With three depots in Ireland and a strong partnership network across the UK and Europe, we pride ourselves on delivering exceptional service and tailored solutions to our clients. We are seeking a customer-focused and organised Customer Service Representative/Key account manager to join our team. This role is pivotal in maintaining strong relationships with our clients, ensuring smooth operations, and driving customer satisfaction.

Responsibilities

• Act as the primary point of contact for key accounts, building and maintaining long-term relationships.
• Manage day-to-day customer service queries and resolve issues promptly and professionally.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Monitor account performance and identify opportunities for growth and improvement.
• To accurately input and update collections/delivery information onto our TMS.
• Collaborate with team members to improve service delivery.

Skills and Qualifications

Essential Skills

• Experience in a busy transport office or logistics background required.
• Must have 1 years previous customer service experience in a fast paced office environment.
• Must have excellent verbal and written communication skills across various media platforms.
• Strong decision making and problem solving skills.
• Strong data entry skills with high attention to detail levels.
• Ability to handle multiple tasks efficiently.
• Willingness to learn and adapt within a dynamic environment.
• Strong IT knowledge is essential.
• Full training will be provided.

Further Information

We offer: Competitive salary and benefits package. Opportunity to work with a well-established, growing company. Supportive team environment with career development opportunities. Pension scheme Free onsite parking Bonus scheme McGimpsey Wellbeing Allowance Westfield Healthcare Employee discounts