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Job description

The Advice Services Manager supports Housing Rights’ vision by jointly leading the Advice Services Team and ensuring high-quality, efficient delivery of helpline and advice services. The role includes organising daily operations and staffing, monitoring performance and service standards, supporting quality assurance and accreditation, and driving improvements based on client need.

Responsibilities

• Advice service delivery
• Managing staff
• Managing quality
• Planning and performance review
• Finance and fundraising
• Developing effective internal and external working relationships
• Developing self and others

Skills and Qualifications

Essential Skills

• Good standard of educational attainment or similar demonstrated level of ability
• At least six months full-time (or equivalent part-time) experience in leading and managing delivery of services
• Demonstrated experience in performance management and people management
• Demonstrated experience of project management
• Demonstrated experience in the implementation of quality management systems and processes
• Knowledge of housing legislation, policy and practice in Northern Ireland

Desirable Skills

• A project management qualification (such as PRINCE 2 or equivalent
• Evidence of third level or professional qualification in relevant discipline  e.g. Advice, Housing or Law
• At least one year full-time (or equivalent part-time), in leading and managing delivery of services
• Demonstrated experience of effective collaborative working with other agencies
• Experience of developing innovative services to meet need.
• Demonstrated experience in an area of financial management/budget development and monitoring
• Experience of monitoring and maintaining service delivery against agreed targets

Further Information

About Housing Rights: Housing Rights has been helping people in Northern Ireland deal with housing and homelessness problems since 1964. We help people with their housing and homelessness problems through our helplines and advice work.  We use their experiences to bring change and improvements with our policy work. We educate and inform others working in the housing and advice sectors to help their clients.   All our work helps us to achieve our vision 'when everyone has a home'.    We offer our people the following: -Hybrid and flexible working arrangements to support life-work balance -Tailored learning and development plans to help you grow in your career -A generous 25-day annual leave allowance, plus 12 public holidays -Enhanced family-friendly policies to support your journey with us -A comprehensive employer pension scheme with free life assurance -Free parking and an accessible office location -Fun staff events to foster team spirit and engagement -Employee wellbeing services to support your health -A supportive, inclusive, and collaborative work environment -A values-driven culture where your contributions truly matter Housing Rights gratefully acknowledges the financial support of the Department for Communities towards this post. The closing date for this post is midday on 19 January 2026.