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Job description

You will be at the heart of the business, ensuring customers receive the very best service while supporting sales growth and day-to-day operations.

Responsibilities

• Customer Service & Communication, answer incoming calls and respond to enquiries with professionalism and care. Keep customers informed about order status, delivery updates, and any potential delays. Resolve issues and complaints promptly.
• Sales & Growth Support, process customer orders accurately and efficiently. Deliver quotations and pricing to customers. Spot opportunities for upselling and cross-selling to increase value.
• Administration & Team Support, manage customer returns, demos, special orders, and service requests. Maintain detailed records of customer interactions and follow-ups. Provide vital administrative support to Business Development Managers.

Skills and Qualifications

Essential Skills

• You will be customer-focused, with a genuine passion for creating great experiences.
• You will be able to demonstrate previous experience in customer service, administration, or sales support.
• Organised, proactive, and able to thrive in a fast-paced environment.
• A confident communicator with strong problem-solving skills.