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Job description

THE EMPLOYER IS: NEMSTAR Nemstar Ltd is a friendly, local, family-run Northern Ireland business with a small team and global customers. We specialise in Information Security & Cyber Training and help organisations build real cyber capability. We’re looking for a Marketing & Digital Content Coordinator to help us grow awareness, generate demand, and support sales through high-quality digital content and marketing execution. This is a hands-on role covering digital content creation, professional video and sound editing, website content and updates, social media marketing and sales enablement, digital marketing and advertising, and event organisation/co-ordination. You’ll report to our Operations Director and work closely with a supportive local team. This role is hybrid, based from our Holywood town centre office with some flexible work-from-home hours. Because we’re small, this role suits someone who can stay focused, follow through, and take ownership of tasks - using checklists/templates, keeping records tidy, and asking questions early if something isn’t clear. This is a genuine learn-and-grow role with structured onboarding and ongoing support. You’ll be supported to develop practical sales/admin skills and build knowledge of the cybersecurity sector, including working towards the BCS CISMP qualification within your first 6 months (as part of the JobStart plan).

Responsibilities

• Create, schedule and publish social content.
• Build campaign content packs (post variants, captions, creatives, short clips) and maintain a simple content calendar.
• Monitor engagement, manage community responses, and route/escalate enquiries quickly.
• Produce and edit videos for campaigns, launches and events (filming, cutting, captions/subtitles, animations, channel formatting).
• Perform sound editing to ensure clean, professional audio (levels, noise reduction, voice clarity).
• Progress to producing and editing full training courses, using repeatable templates for consistent branding and quality.
• Update website pages and create/update landing pages for campaigns, launches, events and lead generation.
• Keep web content accurate, on-brand and conversion-focused (clear CTAs, readable layout, correct links).
• Coordinate web updates with social/email messaging so launches run end-to-end without gaps.
• Support planning and coordination for webinars, seminars and roadshows (logistics, registrations, run-sheets).
• Produce event materials and promotions (landing pages, social/email promos, slides templates, post-event follow-ups).
• Track registrations/leads and ensure timely follow-up and content reuse after events.
• Work independently, ask questions early, and meet deadlines across multiple workstreams.
• Suggest practical improvements to campaign execution (templates, checklists, asset library, simple reporting).

Skills and Qualifications

Essential Skills

• Highly digitally capable: confident using devices and online tools daily; able to learn new platforms and technology quickly (social tools, editing software, audio & video hardware, website/CMS, CRM).
• Strong written communication: able to write clear, professional copy for posts, emails, web pages, landing pages, captions and CTAs, with good spelling/grammar.
• Content creation skills: comfortable creating digital content to a consistent standard (social posts, simple graphics, short clips) while following brand guidance and templates.
• Video editing capability (baseline): able to edit video content for campaigns (cutting, pacing, captions/subtitles, formatting for channels) and willing to develop more advanced skills (animations/motion).
• Website content updating: comfortable making website updates (editing text, adding images/video, updating links, formatting pages) and working carefully to avoid errors.
• Organisation and attention to detail: able to manage multiple tasks, maintain tidy asset libraries, name/version files properly, and quality-check content before publishing.
• Professional judgement online: understands appropriate tone, confidentiality, and brand reputation.
• Able to work independently in a small team: manages own workload, stays focused, asks for help early when unsure, and applies feedback.
• Security-aware mindset: careful handling of information and professional conduct when publishing online and working remotely.
• Reliable attendance: consistent attendance in the Holywood town centre office during core hours.

Desirable Skills

• A-levels (or equivalent), or a degree in any discipline.
• Experience using a CRM (e.g., HubSpot/Salesforce/Zoho) or any system where accuracy and timely updates matter.
• AI-enabled working: confident using AI tools (e.g., Copilot/ChatGPT or similar) to accelerate content creation, research, drafting, summarising and campaign planning while applying good judgement.
• Good digital working habits: structured task management (checklists, calendars, reminders), prioritising work, and meeting deadlines in a small team.
• Comfortable learning new tools quickly (Teams/Zoom, shared drives/SharePoint/OneDrive, collaboration workflows) and suggesting simple process improvements.
• Demonstrable experience (even personal/college/voluntary) in video editing using tools such as Premiere Pro, DaVinci Resolve, Final Cut, CapCut or similar.
• Sound/audio editing basics: cleaning speech audio, balancing levels, removing background noise, adding simple music/VO appropriately.
• Social media marketing familiarity: planning posts, using scheduling tools, basic analytics, community engagement, and sensible brand tone.
• Website/CMS updates (e.g., WordPress or similar), including editing pages, uploading media, and maintaining consistent formatting.
• Digital marketing fundamentals: email campaigns, landing pages, basic SEO awareness, and simple conversion/lead-gen concepts.
• Advertising exposure: interest or experience in paid social/search ads (basic setup, targeting concepts, ad creatives, simple reporting).
• Event organisation/co-ordination: logistics planning, run-sheets, registrations, supplier coordination, and post-event follow-up.
• Interest in technology/cybersecurity and curiosity about how organisations build cyber capability (a strong advantage in our sector).

Further Information

The Employer is: NEMSTAR JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.