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Job description

THE EMPLOYER IS: NICSSA As Customer Services Executive you will greet members, prospective members and guests, providing exceptional customer service while handling all front desk related activities.

Responsibilities

• Answering phones in a friendly manner and assist callers with a variety of questions.
• Checking members into the system.
• Taking prospective members on tours and sign up new members.
• Facilitating updates to member’s accounts.
• Completing sporting/event bookings.
• Liaising with our sports clubs regarding pitch bookings.
• Taking payments and completing end of day cash sheet reports.
• Complete room set ups for conferences and events.
• Take down room set ups from conferencing and events.
• Respond to member questions and concerns in a timely and professional manner and elevate to senior staff as needed.
• Assist in maintaining the neatness and cleanliness of the building.
• Work with the team to facilitate high profile events.
• To provide a quality service to a diverse range of user groups in an atmosphere which promotes, sports, leisure, conferencing and health & well-being.
• To build and maintain relationships with members, sports clubs, reps & potential member and users of the facilities.
• To develop extensive customer base from public, private and voluntary sector.
• To pro-actively promote NICSSA and associated businesses and to react to member/customer requests accordingly e.g. passing prospective customer details to relevant departments etc.
• To undertake other duties commensurate with the status of the post as required by the Customer Services Manager.

Skills and Qualifications

Essential Skills

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Well-developed communication and interpersonal skills with the ability to build rapport with the people at all levels.
• Strong listening skills with the ability to empathize and problem solve.
• IT Skills - must be proficient in Microsoft office.
• Strong problem-solving skills with the ability to show composure and sound judgement in dealing with problems.

Further Information

The Employer is: NICSSA JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.