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Job description

The Scheme Co-ordinator will work as part of the Homes & Communities team, providing the first point of contact to residents. This includes providing the highest level of service to our tenants in line with our internal procedures and regulatory requirements. Please see employer website for full job details & person specification.

Responsibilities

• Provide a support service to tenants of Ardnaclowney House sheltered housing scheme, ensuring that support needs are responded to effectively in line with support plans.
• Work collaboratively as part of a team to ensure that all tenants get the best customer experience.
• Ensure that the Housing Officer is notified of any management problems, crises or other activities on the scheme which may need attention.
• Liaise with the Maintenance Officer regarding any maintenance or repair issues on the development.
• Enhance social interaction for the tenants and encourage positive relationships.
• Be accountable for initial assessment and support plans in accordance with Supporting People requirements and internal procedures.
• Keep accurate and up to date records making use of ICT.
• Work with other agencies, including social services, GPs, relatives to deliver services and promote the welfare of residents.
• Ensure any emergencies are responded to during working hours and managed appropriately.
• Record all illness, hospitalisations or any other difficulty experienced by residents and advising the designated Housing Officer accordingly.
• Notify the Housing Officer immediately of any death at the scheme.
• Liaise with Radius Connect24 and supplying relevant information to staff.
• Encourage residents to maintain good relations and to avoid disputes with neighbours and reporting any issues of anti-social behaviour Housing Officer.
• Encourage and promote resident involvement and engagement with Woven.
• Facilitate booking(s) of the communal facility as per Woven’s procedures, provide evening events where required (in agreement with your line manager), arrange and promote social activities.
• Demonstrate the Fire and Evacuation procedure to anyone booking the Communal Facility.
• Comply with Health and Safety requirements and conducting all activities in a manner which is safe to yourself and others.
• Be familiar with the operational instructions of the basic fittings in dwellings and common areas, e.g. fires, door-phones, intercom system and help or advise tenants who are having trouble with such fittings.
• Contribute to an effective response maintenance service by liaising with Asset Management employees and our contractors, inspect completed work as requested by the Asset/Homes and Communities Team and report any unsatisfactory work.
• Facilitate viewings of vacant properties.
• Keep a daily record of any incidents/ key events and keep all paperwork/ documents in order.
• Ensure all record keeping is maintained accurately, updated when necessary and is available for review by the Senior/Housing Officer at quarterly meetings.
• Be responsible for receiving and recording monies in accordance with Woven’s Cash Handling Policy.
• Carry out regular inspections and Health and Safety checks.
• Ensure adherence to the requirements of the General Data Protection Regulations (GDPR) and equality legislation.
• Ensure confidential information is only disclosed in accordance with procedure.
• Test fire alarm systems on a weekly basis and up-date fire alarms systems record weekly following testing.
• Organise and carry out at least two fire alarm evacuations per year in line with Woven’s procedure.
• Supervise the cleaning of communal areas ensuring high standards and a safe working environment at all times.
• Supervise security and proper use of the building.
• Develop knowledge of services for vulnerable people.

Skills and Qualifications

Essential Skills

• Hold a Level 2 qualification or equivalent and a minimum of one years’ relevant experience providing reception / administrative support in an office environment.
• Proficient in the use of Microsoft Office applications including Outlook, Word and Excel. (demonstrated through work examples).
• Be able to work on your own initiative with limited supervision and to deal appropriately with challenging situations.

Desirable Skills

• Knowledge of safeguarding, risk assessment, confidentiality and support plans.

Further Information

Location: Ardnaclowney House, Beechmount and schemes around the area. Closing Date: 2pm on Thursday 22 January 2026. Woven Housing Association Ltd is an equal opportunities employer. Woven provides homes that enrich the lives of our tenants and help create vibrant communities. We are an environmentally and socially conscious organisation with a strong focus on the development of high quality, inclusive social housing in areas of housing need. Working for Woven is not just a job, it is about being part of an organisation which puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch. Our team works together to make a real difference and change peoples lives and we welcome individuals who want to be a part of our team and continue our story of success. At Woven we believe that brilliant work deserves brilliant rewards. From competitive salaries to flexible working options, time off for volunteering to helping you reach your career goals, we have you covered. In fact, we offer everything you need to help you be the best you can be in your role and make a big difference to life outside of work too.