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Job description

Role Overview: As a Customer Service Advisor at HMRC, you will be the frontline support for our customers, providing essential advice and assistance, predominantly over the phone.

Responsibilities

• Speaking to customers on the phone, helping them with their questions or issues.
• Helping customers to pay the correct amount of tax at the right time.
• Taking payments by phone and via our online services.
• Creating customer records and keeping them up to date.
• Using webchat and email to support our customers online If you are allocated to our Debt Management team your duties will also include: Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns.

Skills and Qualifications

Essential Skills

• We are looking for individuals with great verbal and written communication skills in English (and Welsh where required).
• Ability to provide information quickly and clearly.
• Providing brilliant customer service.
• Basic Mathematical skills.
• Telephony skills: providing essential advice and assistance.