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Job description

Temporary 3 months, possible extension. To provide comprehensive administrative support to the Care Home Management Team and ensure the effective operation of administrative systems and processes. This role has responsibility for administrative, financial, and customer service tasks.

Responsibilities

• First point of contact for Copelands which could include: caller’s via phone; visitors to reception; liaising with the relatives of our residents (including show around when required).
• Maintenance of all electronic databases and filing systems (electronic and manual).
• Supporting Care Home Management Team and staff processes including payroll and organising staff cover.
• Working with the management team, assist in purchasing birthday and Christmas presents for Residents and liaise with the kitchen for purchase of food/cake for special occasions.
• Events: assist the management team in any promotional activity / events within Copelands to include mailing respective audience/ posters; organising donations etc.

Skills and Qualifications

Essential Skills

• GCSE Maths & English at Grade C or above (or equivalent level qualifications).
• At least one year's experience working in an administration role.
• Experience of liaising with a range of stakeholders/customers and being first point of contact.

Desirable Skills

• Proficiency in MS Office (MS Excel, Outlook, Word in particular)
• Excellent time management skills and the ability to prioritise work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills

Further Information

Location: Copelands, 97 Donaghadee Road, Millisle, BT22 2BZ Salary: £15,120.92 per annum (based on 21 hours per week) - currently under review