Northern Ireland Housing Executive

Phone Number: 03448920900
Email: recruit@nihe.gov.uk
Web: https://www.nihe.gov.uk/working-with-us/careers

Job description

As a Housing Customer Support Apprentice, you will be in a permanent role and supported to attain accredited qualifications. You will be supported to develop skills and gain experience to prepare you for a career in housing. You will be assigned to gain on-the-job experience in the delivery of frontline housing services to both tenants and customers seeking housing solutions. Your programme will include working out in the communities we serve and participating in shared learning activities. To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values

Responsibilities

• Duties will vary; they will be in line with the detailed requirements of assigned job postings.
• Understanding the needs of tenants, and customers.
• Answering customer queries and supporting frontline housing service teams .
• Under the direction of Line Manager, provision of timely and accurate advice & assistance to customers within the assigned job posting.

Skills and Qualifications

Essential Skills

• Achieved a minimum of five GCSE qualifications grade C, including English & Mathematics OR equivalent qualifications.
• Possess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full including with reasonable travel timeframes.
• Can demonstrate knowledge of a range of communication skills.

Further Information

For full list of responsibilities, essential & desirable skills, please see Candidate Information Pack on employer's website by following the Apply Direct button. All of our employees are assigned a base location which for this post, there are various locations. This will be determined on appointment. The role includes travel throughout NI. The various locations across Northern Ireland include: - Belfast - Causeway Area (Ballycastle, Ballymoney, Coleraine, Limavady) - Ards & North Down Area (Newtownards, Bangor) - South Down Area (Downpatrick) - South Area (Banbridge, Craigavon, Lurgan, Portadown) A reserve list may also be complied for other locations as below, if further vacancies arise: - Mid and East Antrim Area (Ballymena) - South Antrim Area (Antrim, Newtownabbey) - West Area (Derry/Londonderry, Strabane) - Mid Ulster Area (Cookstown, Dungannon, Magherafelt) - South Down Area (Newry) Please indicate your preferred locations on your application form on GetGot - please note that you will only be considered for vacancies in your selected areas.