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Job description

You will be responsible for the delivery of a range of recruitment competitions for a large public sector client and other public bodies against service level targets and customer service standards.

Responsibilities

• Call handling and provision of inbound telephony service
• Provide response to applicant queries via email and telephone in accordance with relevant policies and procedures
• Professionally liaise and communicate with client and customers by telephone and email
• Provide full administrative support for client (at multiple sites across Northern Ireland) in the provision of interviews and assessment centres for candidates
• Enter, update and maintain information on the recruitment database; and issue relevant correspondence to candidates at each stage of the recruitment process
• Support the candidate on-boarding process through the processing of ID, qualification and security checks and the preparation and issuing of job offers
• Support the administration of recruitment campaigns through the preparation and management of relevant documentation at each stage
• Provide input and feedback to management relating to all resourcing matters
• Ensure administrative work is carried out in a timely and effective way to meet SLA’s
• Be proactive in identifying areas for improvement to processes and services
• Support line manager in their role as point of contact with client and customer.
• Other tasks may be assigned to the role over time based on business need within reason and following consultation with the post holder.

Skills and Qualifications

Essential Skills

• Excellent customer service experience
• Knowledge of Microsoft Word, Excel and Outlook
• Accurate data entry skills
• Excellent organisational and time management skills with the ability to prioritise

Further Information

Some benefits of working for us: Hybrid/Remote options considered Competitive Salary Company matched pension scheme Life assurance 23 days holiday rising to 25 after 2 years and 27 after 5 years Opportunity to purchase additional leave 15 weeks fully paid maternity, adoption, and shared parental leave 2 weeks paid paternity leave Company sick pay scheme Opportunity to take a paid day out of the office, volunteering for a charity close to your heart Service awards Recognition awards Health insurance External training and professional academic financial support opportunities On-site subsidised canteen Locked bicycle shelter On-site showers Access to 24-hour Employee Assistance program Voluntary benefits (available through salary sacrifice): Discounts on retail and socialising e.g. discounted gift cards/cashback Health and wellbeing e.g. dental insurance/health screening Travel and technology e.g. Travel discounts at home/abroad Security Requirements This role will require you to undertake security vetting to CTC level, and as such all candidates must have been resident in the United Kingdom or Republic of Ireland for a minimum period of 3 years at point of application. Conexia is an Equal Opportunities Employer At Conexia, trust is at the heart of everything we do. We are proud to be an Equal Opportunities Employer, welcoming applications from all individuals regardless of age, disability, gender, race, religion, sexual orientation, or socio-economic background. We are committed to creating an inclusive environment where everyone can bring their authentic self to work and thrive. If you require us to consider any supportive measures during the recruitment process, please contact us at Careers@conexiahr.com. For more information, to raise any concerns or should you require any reasonable adjustments throughout the recruitment process during the application process, please contact careers@conexiahr.com.