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Job description

THE EMPLOYER IS: FALCARROW T/A SPAR COOKSTOWN KELLYS STORES Sales Assistant supports the sales team and contributes to a positive customer experience by assisting shoppers, maintaining product displays, and ensuring smooth store operations, playing a key role in driving sales by understanding customer needs, offering product recommendations, and keeping the sales floor organized.

Responsibilities

• Greeting customers and offering assistance, handling customer queries, complaints, and returns calmly and effectively and building rapport to create a positive shopping experience.
• Understanding product features, benefits, pricing, and stock locations, upselling and cross-selling to increase sales, and staying updated on new arrivals, promotions, and store campaigns.
• Clear verbal communication with customers and colleagues, active listening to understand customer needs, professional and confident telephone manners, and ability to explain products, policies, and procedures clearly.
• Operating tills and point-of-sale systems accurately, processing card payments, cash transactions, refunds, and exchanges, maintaining cash register accuracy and following cash-handling procedures, issuing receipts, vouchers, and gift cards correctly
• Stocking shelves and maintaining tidy, attractive displays, following visual merchandising guidelines and planograms, ensuring products are correctly priced and labelled, rotating stock and removing damaged or expired items.
• Receiving, unpacking, and checking deliveries, assisting with stock counts and inventory audits, reporting low stock, discrepancies, or damages.
• Following store opening and closing procedures, using handheld scanners or inventory devices, maintaining cleanliness and organisation in all work areas.
• Understanding store policies: health & safety, security, loss prevention and time management to complete tasks efficiently.
• Working effectively with colleagues, supervisors, and management, supporting team members during busy periods (e.g., holidays, sales events).

Skills and Qualifications

Essential Skills

• Maths and English or working towards these qualifications.
• Excellent verbal and written communication.

Further Information

The Employer is: FALCARROW T/A SPAR COOKSTOWN KELLYS STORES JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.