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Job description

THE EMPLOYER IS: HAPPY FEET PODIATRY SERVICES We are offering a Telephone Sales & Booking Coordinator role within a busy podiatry clinic. This role focuses on contacting existing and lapsed patients, re-engaging them with our services, booking appointments, taking payments, and supporting excellent customer service. The successful participant will gain valuable experience in customer communication, sales, administration, and working within a healthcare environment. Full training and ongoing support will be provided as part of the JobStart Scheme.

Responsibilities

• Contact existing and lapsed patients by telephone to re-engage them with clinic services.
• Book appointments accurately using the clinic’s booking system.
• Take payments securely over the phone when required.
• Provide clear information about services, pricing, and appointment availability.
• Update patient records and call outcomes in line with GDPR requirements.
• Deliver a friendly, professional customer experience.
• Liaise with reception and clinical staff to ensure smooth appointment scheduling.
• Maintain confidentiality at all times.

Skills and Qualifications

Essential Skills

• Good verbal communication skills.
• Confident telephone manner.
• Basic IT skills (email, data entry, booking systems).
• Willingness to learn and take instruction.
• Ability to work as part of a team.

Desirable Skills

• Previous customer service or call handling experience.
• Interest in healthcare or working in a clinical setting.
• Interest in healthcare or working in a clinical setting.

Further Information

The Employer is: HAPPY FEET PODIATRY SERVICES JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.