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Job description

The function of the post is to provide reception duties for Patients invited to attend the centre by the Doctor or Nurse therefore require good communication skills for dealing face to face with the public. Post holder will also be required to take and record calls from the Public so that they can be triaged by our Clinicians. Computer keyboard skills will be assessed by an aptitude test as part of the interview process. For full job description please email: Melanie.Mahon@westerntrust.hscni.net

Responsibilities

• Phone Answering - Handling all inbound calls from patients to the call centre using the agreed protocols.
• Logging Calls - Logging, verifying or amending details on the internal computer system.

Skills and Qualifications

Essential Skills

• GCSEs Grades A-C or equivalent in English Language and Maths and two years suitable and recent experience.
• OR Four years suitable and recent experience in an office, receptionist or call centre environment within the past five years.

Further Information

Please note that this vacancy will close at 12 noon on Tuesday 3rd February 2026.

Application Information

To request an application pack please email: Melanie.Mahon@westerntrust.hscni.net Please note that this vacancy will close at 12 noon on 3rd February 2026.