---

Job description

THE EMPLOYER IS: FOCUSED ON DATA We are recruiting a Trainee Helpdesk Technician, who can assist the Support Team with all aspect of end-user support. This will include: - Receiving and logging support issues received via phone, email and via our helpdesk. - Obtaining further details to make sure all information is logged against each ticket. - Allocating tasks to other team members and follow-up issue resolution. - Creating documentation for common support issues. - Providing end-user support for common support issues. This role may also involve onsite support, where technical issues need to be resolved on client sites, and you will accompany a senior support technician on site visits. Flexible working hours are available to work around other commitments.

Responsibilities

• Answer emails and calls from customers.
• Log support requests from customers on the helpdesk.
• Respond to support requests and log issues on helpdesk.
• Communicate with customers to assess issues and needs.
• Assign support requests to other support operatives.

Skills and Qualifications

Essential Skills

• Interest in IT and technology.
• Strong communication and problem-solving skills.
• Ability to follow instructions and work as part of a team.
• Basic understanding of computers, software, and networks.
• Willingness to learn and grow in the role.
• Full driver’s licence and access to own car required.
• Able to work in-person at our offices in Garvagh.

Desirable Skills

• Previous experience providing end-user support in a technical / software environment.

Further Information

The Employer is: FOCUSED ON DATA JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.