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Job description

To support the delivery of safe, high-quality domiciliary care services by monitoring, reviewing, and reporting on service performance. The postholder will report to the Quality & Compliance Lead and work closely with service users, carers, staff, and commissioners to ensure services meet regulatory requirements, organisational standards, and best practice, while driving continuous improvement. Please see employer website for full job details & person specification.

Responsibilities

• Monitor the quality and performance of domiciliary care services through planned reviews, visits, and feedback.
• Collect and analyse feedback from service users, carers, staff, and stakeholders to identify areas for improvement.
• Support the development, monitoring, and reporting of action plans to address quality or performance issues.
• Complete accurate monitoring reports and maintain records including compliments, complaints, and feedback.

Skills and Qualifications

Essential Skills

• Minimum of 2 years paid experience in monitoring service quality and preparing reports.
• QCF Level 2 or 3 (or equivalent) in Health & Social Care.
• Experience in a social care setting.
• Excellent communication, organisational & IT skills.
• Working knowledge of regulatory requirements.
• Ability to work under pressure.
• Flexible approach to working hours.
• Full driving licence and access to a car.
• Ability to take part in an out-of-hours on-call rota.