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Job description

Your contract will be for 18.75 hours per week, consisting of 5 x 4hr shifts including a 15 minute break. Our internal progression program 'Send My Bag - Levels' is designed to encourage you to build your knowledge and become an invaluable part of our team.

Responsibilities

• A typical day will require you to speak with our customers and courier partners via phone, respond to emails and handle live chat enquiries.

Skills and Qualifications

Essential Skills

• A professional yet friendly and engaging way with customers.
• The ability to construct well-written emails and live chat responses in good time.
• An excellent telephone manner allowing them to speak clearly with international customers and couriers by phone.
• The ability to think on their feet and remain calm under pressure. This is not a script reading role, problem solving will be necessary.
• Experience with PCs on a day to day basis is required, successful candidates will be working with our in house software to manage active orders on the service.
• As part of the interview process candidates may undertake several short tests including, typing, spelling & grammar.

Further Information

Customer Service Advisor - Evenings (Part Time) Level 1 - £13,534. Level 2 - £14,112. Level 3 - £15,267. Our aim is for you to achieve Level 3 by the end of year three. SendMyBag.com/careers for more info.