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Job description

To be responsible to the Markets Development Manager for the efficient management, control and operation of the councils markets. To be responsible for the management of the Smithfield Market and St Georges Market and other city centre markets as necessary. To contribute to the business planning process for the Markets Unit. To supervise the markets staff, manage the markets and act as part of the team prior to, during and after market activities and events held at these venues. To contribute as required to the operational management of other council properties and facilities for which the Place and Economy Department is responsible.

Responsibilities

• To ensure high standards of service delivery through the effective and efficient management of all day-to-day operational matters at the market venues to ensure that all market activities run smoothly. Market activities include events, exhibitions.
• To assist when required with the operational management of such properties and facilities which, from time to time, may be under the responsibility of the Place and Economy Department.
• To supervise, motivate and manage all staff within the post holders sphere of responsibility including allocating duties, maintaining records and submission of payroll data, in line with the councils procedures and policies.
• To assist in the management of outsourced contracts in relation to the Markets Unit.
• To assist in the management of an effective system of performance management for the markets.
• To ensure that all markets income is collected on time and that income is managed in line with the councils policies, financial regulations and standing orders. Such income will include rents, stallages and licence fees.
• To ensure that all markets are opened and closed at the proper times, that they are maintained and that at all times the Market Bye-laws, Regulations and conditions of trading permits are observed.
• To ensure that all market facilities and infrastructure are maintained in a good state of repair and cleanliness and to arrange for any necessary repairs or maintenance. To control indiscriminate dumping by traders.
• To ensure that health and safety at work is monitored and implemented effectively throughout the markets and its functions, including the maintenance of fire logs, COSHH and risk assessments thus warranting the safety and well-being of staff.
• To manage and monitor WIRES Inspections and ensure that any actions highlighted are dealt with to ensure WIRES compliance.
• To undertake responsibility for the management and security of the land and buildings, plant and machinery ensuring the safety of tenants, staff, occupiers and the public, including arranging fire drills, management of the CCTV systems.
• To assist in the development, promotion and operation relative to the Markets Unit that maximises the Markets Unit contribution to the retail regeneration of Belfast.
• To participate as necessary with other council departments and external agencies in the day-to-day aspects of development and promotion of the Markets Unit.
• To promote the Markets and process applications for market hire including market hall, stalls, retail units etc, allocating stallage spaces and maintaining ancillary records, including a register of applications, attendance records, etc.
• To check that all relevant insurance cover is maintained valid and adequate by market tenants and traders.
• To assist development and implementation of a customer relationship management system and customer care programme for all markets operated by the Council working with both traders, public and wider stakeholders.
• To liaise with promoters, retailers, traders, exhibitors, customers and the public to ensure the smooth, effective, efficient and economic management of all market venues.
• To manage the lettings of vacant units within the markets, in conjunction with the Estates Management Unit and to ensure proper completion of tenancy and other agreements.

Skills and Qualifications

Essential Skills

• (Please note that Platinum Recruitment NI Ltd requires original certificates as proof of all qualifications listed on CV).
• Qualifications and experience Applicants must, as at the closing date for receipt of application forms:
• Have a relevant third level qualification such as Business Studies, Management, Facilities Management or equivalent qualification,
• And be able to demonstrate on the application form, by providing personal and specific examples, at least one years relevant experience in each of the following three areas:
• Be able to demonstrate on the application form, by providing personal and specific examples, at least two years relevant experience in each of the following three areas:
• managing staff, i.e. direct reports, in accordance with the principles of performance management and personal development;
• Managing health and safety issues in a facility to ensure safety of staff, tenants and members of the public; and,
• Managing events, exhibitions, fairs, shows or conferences.
• Special skills and attributes applicants must be able to demonstrate, by providing personal and specific examples, evidence of the following special skills and attributes which may be tested at interview:
• Staff management and leadership skills: the ability to lead and motivate a team in order to ensure the delivery of agreed work objectives and to encourage high levels of co-operation between team members.
• Performance management skills: the ability to establish and maintain a performance-oriented culture to ensure the delivery, monitoring and review of strategies and business plans by setting individual and team targets and monitoring performance again
• Communication skills: the ability to communicate effectively with a wide range of audiences, both verbally and in writing.
• Work planning and organisational skills: the ability to effectively plan and prioritise own workload and to ensure constant flow of work to minimise peaks and troughs.
• Analysis and decision making skills: the ability to analyse and interpret complex issues and exercise critical judgement in arriving at practical solutions.
• Partnership working skills: the ability to form, maintain and enhance a wide range of internal and external partnerships working for the benefit of the Council.
• Customer care skills: a sound knowledge of customer care principles and practice with the ability to understand and respond to customer needs to maximise customer enjoyment and use of facilities.
• Health and safety knowledge: the ability to ensure that all events are at all times safe for the public and that the welfare of staff is not compromised.
• Information technology skills: knowledge of technology and systems and the potential for using these to improve services.

Further Information

Location - East Bridge Street, Belfast.