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Job description

THE EMPLOYER IS: CONEXIA LIMITED We’re looking for HR Digital Chat Support Agents to join our team and provide exceptional support to clients and their employees through real-time chat, email, and phone. This role is perfect for someone who enjoys helping people, has great communication skills, and is comfortable using digital tools to deliver a smooth and professional service experience. All appointments are subject to successful completion of BPSS (Baseline Personnel Security Standard) and any additional vetting required.

Responsibilities

• Help manage live chat conversations by giving advice and answering HR, payroll, and recruitment questions.
• Pass chats to the right team when something needs to be escalated.
• Use chat templates and available resources to keep responses clear and consistent.
• Suggest ways to make the customer experience better.
• Keep knowledge base articles and workflows up to date.
• Make sure GDPR rules are followed.
• Support clients by phone and email, handling questions from them, their employees, and colleagues.
• Provide full admin support, including accurate and timely data entry across internal systems.
• Make sure work meets agreed service levels, KPIs, and quality standards.
• Look for opportunities to improve processes and make service delivery smoother.
• Take part in personal development and contribute to performance reviews and growth initiatives.

Skills and Qualifications

Essential Skills

• Comfortable using computers, with skills in Word and Outlook.
• Able to communicate clearly both in person and in writing.

Desirable Skills

• Experience handling admin tasks, such as updating electronic records and supporting day-to-day work processes.
• Good at figuring out what customers need and turning their requests into the right actions.

Further Information

The Employer is: CONEXIA LIMITED JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.