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Job description

Receiving inbound calls with our customers and establishing their needs and building rapport. Achieving and exceeding sales, productivity and customer satisfaction targets.

Responsibilities

• Receiving inbound calls with our customers and establishing their needs and building rapport.
• Achieving and exceeding sales, productivity and customer satisfaction targets.
• Maintaining and proactively improving sales skills, product knowledge, competitor knowledge and offer management.
• Developing relationships with customers and encouraging referrals.
• Ensuring accurate information, quotes and pricing information to customers.
• Up-selling and cross-selling products and services in order to maximise opportunity to retain, following all appropriate FSA regulations.

Skills and Qualifications

Essential Skills

• Computer literacy skills.
• Have excellent communication skills.
• Have the ability to speedily navigate multiple systems effectively.
• Proficient in English oral and written to communicate with customers.
• Can commit to 100% training attendance to ensure you are fully prepared for your role.

Further Information

Benefits of being a Customer Service Sales Advisor: £25,480, per annum plus uncapped bonus and incentives. Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals. Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel. Wellbeing support through free access to services that enhance your mental and physical health. Comprehensive dental plan and priority access to a private GP.