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Job description

The post-holder has primary responsibility for contacting witnesses who have requested support from the Witness Service and will provide information and support to staff within the Victim and Witness Care Unit as required. The role involves contacting witnesses to introduce the service, responding to identified need and maintaining effective administration systems and reports in line with specified standards and performance targets. Whilst having an ability to work on your own initiative, you will also work well as part of a team.

Responsibilities

• Acting as the first point of contact within VWCU which may include dealing with emotive situations or distressed callers and escalating as appropriate.
• In conjunction with the Co-ordinator, and where volunteers are unavailable:
• Carrying out Risk Assessments with clients as required.
• Establishing best support by carrying out referrals based on best judgement of facts.
• Please see Job Description for full information.

Skills and Qualifications

Essential Skills

• 5 GCSEs/O’ levels/Equivalent including English and Maths grade C or above with a minimum of one year's experience in the provision of an effective administration service in an office environment.
• OR: Five years’ experience in the provision of an effective administration service in an office environment.
• Proven organisational skills in an office environment.
• Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.
• Experience of both internal and external stakeholder engagement.
• Please see Job Description for full details.

Desirable Skills

• Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous.
• Experience of addressing issues arising from working with the general public.
• Experience of operation in a Volunteering organisation would be advantageous.
• Please see Job Description for full details.