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Job description

The Department of Finance (DoF) has a wide range of functions including the strategic management of public expenditure and the delivery of a range of central services to NICS departments, comprising human resources, accounting, financial management, ICT, training, accommodation, legal services and procurement. DoF incorporates nine business areas and has approximately 3500 staff, who are located mainly in the Greater Belfast area and in Derry/Londonderry. The overall aim of DoF is, 'to help the Executive secure the most appropriate and effective use of resources and services for the benefit of the community'. In pursuing this aim, the key objective of the department is to deliver quality, cost effective and efficient public services and administration in the department’s areas of executive responsibility. More details on the role of, and services provided by DoF, can be found at www.finance-ni.gov.uk. If you have any questions about the competition process, you should contact HRConnect on 0800 1 300 400 or email recruitment@hrconnect.nigov.net

Responsibilities

• Manage three operational teams (Contact Centre Liaison, Customer Communications and Data & Small Systems), providing strategic direction, clear priorities, and strong leadership to support business-wide service delivery.
• Build and maintain effective relationships with senior stakeholders to influence organisational change and ensure communications and customer services meet evolving needs.
• For more detail, please see the Candidate Information Booklet (CIB).

Skills and Qualifications

Essential Skills

• A minimum of 2 years’ experience of managing multiple teams for a large organisation dealing with a significant large volume of customer queries, delivering effective operational services...
• ...in a complex and changing environment, across at least two of the four areas listed in the CIB
• A minimum of 2 years’ experience of building constructive, positive and collaborative partnerships with a diverse range of stakeholders...
• ...including senior management, delivery partners, and service users/customers to contribute to the delivery of significant business objectives.
• A minimum of 2 years’ experience of managing high-quality services for frontline customers, helping to set strategic direction, changing and improving systems, and working with delivery partners...
• ...to ensure that the needs of users are met and business objectives are achieved.
• A minimum of 2 years’ experience of leading and developing teams, setting goals and priorities in real-time, and supporting professional development to meet business objectives and deliver improved outcomes for customers.

Desirable Skills

• Should it be necessary to shortlist candidates for interview, the panel will carry out an objective evaluation of the breadth and depth of information provided in response to Eligibility Criterion 3.

Further Information

Location: Lanyon Plaza. NICS Application form only, Vacancy closing date 20th February 2026 at 12 noon. Applications from Protestants, young people (under the age of 35), people with a disability and people from minority ethnic communities are particularly welcomed for this post. The Northern Ireland Civil Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.