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Job description

THE EMPLOYER IS: TOOLBOX.NET LTD As a Sales & Digital Marketing Assistant, you will be helping to serve customers, provide product advice and maintain a high level of customer service. You will also be tasked with helping to update the company's website and social media accounts, product basic digital content and monitor online activity.

Responsibilities

• Customer Service & Sales Techniques - The candidate will learn how to greet customers, identify their needs, recommend suitable products, and complete sales with confidence and professionalism.
• E-Commerce Management - They will gain hands-on experience updating product listings, managing stock information, adjusting pricing, and ensuring the website remains accurate and visually appealing.
• Digital Marketing & Social Media Promotion - The candidate will develop skills in planning and creating content for social media, running basic promotional campaigns, and analysing online engagement to support marketing decisions.
• Content Creation (Photo, Video & Copywriting) - They will learn how to produce high-quality product photos, create short promotional videos, and write clear and engaging product descriptions and social media captions.
• Merchandising & Retail Presentation - The candidate will understand how to organise product displays, implement visual merchandising techniques, and maintain an attractive and tidy shop environment.
• Stock Control & Inventory Management - They will gain experience in checking deliveries, tracking inventory, managing stock levels, and ensuring accurate recording of products both in-store and online.
• Order Processing & Fulfilment - The candidate will learn how to process online orders, pick and pack products, prepare parcels for dispatch, and maintain efficient order-tracking records.
• Communication & Teamwork - They will develop strong interpersonal skills through daily interaction with customers, colleagues, and suppliers, learning how to communicate clearly and work effectively within a small team.
• Time Management & Organisation - The candidate will be trained to prioritise tasks, manage daily website updates, schedule social media posts, and balance retail duties with online responsibilities.
• IT & Digital Literacy - They will improve their confidence using software such as e-commerce platforms, social media tools, basic photo/video editing apps, and office software used for day-to-day business operations.

Skills and Qualifications

Essential Skills

• Good communication skills for both written and verbal English.
• Familiarity with Social Media content.

Further Information

The Employer is: TOOLBOX.NET LTD JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.