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Job description

Main duties include helping to oversee the smooth running of the cafe including staff, ensuring a high standard of customer service is maintained and serving customers with our delicious homemade food. Please see employer website for full job details & person specification.

Responsibilities

• To assist the Café Manager on overseeing and help managing all aspects of the café.
• Ensure customers are being attended to quickly and efficiently, offering excellent customer service at all times.
• Maintains high standards across all aspects of cafe operations including food quality, hygiene/cleanliness and Health & Safety.

Skills and Qualifications

Essential Skills

• Possesses a minimum of 12 months' experience of working as an Assistant Café Manager, Supervisor or similar, within a comparable environment.
• Proven ability of delivering exceptional service, ensuring customer satisfaction and building customer loyalty.
• Demonstrate proficient use of IT in particular Microsoft packages and EPOS till systems.
• Proficient in both verbal and written communication, facilitating clear and effective interaction with staff and management.
• Please note the role includes tasks such as bending, stooping, lifting heavy objects, and standing for extended periods.

Desirable Skills

• Possesses 12 months experience working as a shift supervisor or team leader within the hospitality industry.
• Directly managed teams of 10 or more staff members.
• Completed relevant training or acquired qualifications applicable to the job requirements.

Further Information

Our Cafes bring the benefit of avoiding those late night hours with no late night work. Must be available to work 35 hours per week on a rota basis and including weekends.