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Job description

To ensure effective case management for a caseload of approx. 7-10 highly complex and entrenched individuals who experience multiple connected and dependent challenges, usually including homeless/unstable housing, problematic drug use, mental ill health, offending behaviour, poor physical health, often underpinned by trauma. The primary role of the post holder will be to act as a trusted key worker and to ensure effective coordination of a wraparound support plan for each client which will have been developed through the Belfast Complex Lives Multi Disciplinary Team (MDT) process.

Responsibilities

• To provide effective ongoing case management and relationship building with service users, and those broader agencies/services supporting them, via sustained contact including triage, initial support, detailed assessment and care planning.
• Supporting people to engage with services, to stabilise and to settle into accommodation settings.
• To connect with local community support and to make positive lifestyle choices to progress in the Service Users recovery journey.
• Liaise with Belfast Complex Lives MDT partners and other agencies to secure support for, and activity towards, developing and delivering wrap around, dynamic and responsive support plans.
• Organise key worker sessions with individual clients based on need; focusing on responsibility-taking, reflection, action planning, and overcoming crisis and trigger points that may result in disengagement.
• Management and monitoring of progress; further develop and update support plans demonstrating progression, related activity and achievement against outcomes.
• Develop effective working relationships with staff across key Community, Voluntary and Statutory Services, including the convening of multi-agency meetings and case conferences/reviews to agree actions and ownership from services when/where needed.
• Regularly review and address barriers to progress in partnership and with individual contacts.
• Report progress to Complex Lives MDT and escalate issues as necessary.
• Be responsible and resilient in the face of challenging behaviour and individuals who may be in crisis; disclose and discuss risks responsibly, operate within existing data sharing frameworks; acknowledge areas of limitation.
• Use innovative and creative thinking to find solutions and identify key interventions which will have a positive or preventative impact on the individual and reduce crisis management and/or disengagement.
• Work within the wider Complex Lives MDT members and fellow support workers to define and agree priorities, share workloads, and support colleagues to achieve team objectives.
• Adapt to new ideas and reflective practice to develop and enhance future service delivery.
• Provide support and direct input to development work and practice to establish increasingly preventative approaches to supporting people with Complex Lives
• Provide learning from the approach into service and system development work; contributing to the ongoing development of the Complex Lives approach and work within Belfast, to support vulnerable people.
• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• To undertake assigned duties regarding the overall health and safety and security of the service and utilize available security systems to manage risk relevant to the service.
• To ensure completion of all relevant wellbeing and health and safety checks
• Carry out service administration tasks such as; upkeep of client records, financial transactions, internal and external reports, incident and accident management and other record keeping relevant to the roles.
• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.

Skills and Qualifications

Essential Skills

• A formal Level 3 qualification in a social care field diploma in health and social care or equivalent
• At least 2 years paid experience working with vulnerable groups
• A full driving licence and full access to a car insured for business purposes

Further Information

Employee Benefits Enhanced Annual Leave 35 days per year increasing as your length of service increases Paid Sick Leave Company maternity & paternity pay Contributory Pension scheme Health Cash Back & Rewards Plan Christmas Savers club Bluelight discount card opportunities to learn and develop within the organisation