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Job description

THE EMPLOYER IS: CAMLIN CREDIT UNION The Customer Service Advisor is the first point of contact for members, providing a high quality, friendly, and accurate service. The role supports members with account enquiries, transactions, and general credit union services while promoting the values of community, integrity, and member-first service. The role involves assisting members with transactions, providing excellent customer service, and ensuring accuracy and confidentiality. Basic computer skills and cash handling experience are desirable.

Responsibilities

• Provide a welcome to all members in person, by phone.
• Handle day to day enquiries relating to accounts, balances, withdrawals, lodgements, and general credit union products.
• Support members in updating personal details, nominations, and direct debits.
• Process member transactions accurately, including lodgements, withdrawals, transfers, and loan repayments.
• Balance cash drawer daily and follow all cash-handling procedures.
• Ensure compliance with financial controls and security procedures.
• Follow all policies and procedures including AML, GDPR, and safeguarding of member information.
• Maintain accurate records and always uphold confidentiality.

Skills and Qualifications

Essential Skills

• Excellent communication and interpersonal skills.
• Ability to handle confidential information responsibly.
• Good numeracy skills and confidence with cash handling.
• Ability to multi task and prioritise accordingly.
• Willingness to learn, ability to work as part of a small, collaborative team.

Desirable Skills

• Experience in customer service, administration, banking, or similar environment.
• IT skills and willingness to learn credit union systems.

Further Information

The Employer is: CAMLIN CREDIT UNION JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.