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Job description

THE EMPLOYER IS: R&A BRANDS INTERNATIONAL LIMITED T/A WILD & FREE This is a part-time JobStart opportunity within a growing e-commerce business. The role will support the day-to-day fulfilment and customer operations of Wild & Free, a premium outerwear brand. The successful participant will gain hands-on experience in order fulfilment, stock management and customer service, while developing transferable workplace skills including organisation, email communication, accuracy and time management. The role is based on-site and provides structured on-the-job training, regular feedback and employability support to help the participant progress into future employment.

Responsibilities

• Picking, packing and preparing customer orders accurately for dispatch.
• Processing returns and exchanges in line with company procedures.
• Weekly stock counts and basic inventory management.
• Supporting customer service by responding to customer emails clearly and professionally.
• Maintaining an organised and tidy fulfilment workspace.
• Following processes and quality checks to ensure a high standard of customer experience.
• Supporting the introduction of simple systems and processes to improve fulfilment efficiency.

Skills and Qualifications

Essential Skills

• Basic computer and email skills.
• Willingness to learn and follow processes.
• Ability to support a small team.

Desirable Skills

• Previous experience in retail, warehousing or customer service.
• Familiarity with basic stock handling or order processing.
• Interest in e-commerce or online retail.

Further Information

The Employer is: R&A BRANDS INTERNATIONAL LIMITED T/A WILD & FREE JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.