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Job description

We take real pride in our shop floor it’s where our customers fall in love with our products. You’ll be the creative force behind that joy. You’ll turn every shelf, display, and corner into an experience that delights, inspires, and makes shopping feel effortless. You’ll be a visual merchandiser and leader, you’ll be the one who brings it all to life for our customers. You’ll lead a passionate team, keep standards sky-high and help create the kind of shopping experience customers love and colleagues feel proud of. It’s a fast-paced, hands-on role that takes real energy and focus. But when everything comes together and you see our customers’ joy and those sales climbing, it’s seriously rewarding. If you know how to make a space feel welcoming, know what sells, how to connect with our customers and aren’t afraid to roll up your sleeves, we’d love to hear from you.

Responsibilities

• Consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences.
• Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes.
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs.
• Have a clear plan for each day, so everyone knows what they’re doing and why it matters.
• Check in with your team in wellbeing 121’s, progress and career conversations and support our store succession plan.
• Support the Leadership Team in bringing the Engagement Action Plan to life.
• Take ownership - be clear on the 'why' behind what we’re doing and bring your team with you every step of the way.
• Get out on the shopfloor every day with your Store Coach - spot wins, fix snags, and make sure the day runs smoothly.
• Grow your team by coaching and mentoring - always be on the lookout for tomorrow’s leaders.

Skills and Qualifications

Essential Skills

• Have some management experience under your belt, ideally in a customer-facing role like retail or hospitality.
• Know how to boost business performance and smash KPIs, all while keeping the store looking its best.
• Someone who knows how to communicate clearly, build strong connections, and lead a team.