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Job description

THE EMPLOYER IS: PRAGMATIC CONSULTANCY LIMITED This role will perform the day-to-day management and upkeep of Pragmatic Consultancy’s online courses. The post-holder ensures the learning experience is current, accessible and technically reliable, provides technical and learner support, and works with subject matter experts to refresh course content so online training remains a credible and attractive route for client upskilling. The post-holder will work closely with the Sustainability Consultant and Director to increase workshop reach, maintain positive client relationships, and turn online activity into longer-term client work and training pathways.

Responsibilities

• Maintain the learning management system and course portals.
• Add new modules, update existing lessons and ensure all media (videos, slides and quizzes) are uploaded correctly and display across devices.
• Act as the first point of contact for learners in resolving access issues and escalating pedagogic or technical issues when necessary.
• Answer course content questions.
• Perform regular content quality checks and version control.
• Ensure courses meet basic accessibility standards.
• Maintain course metadata and module outlines.
• Manage enrolments, certificates and basic reporting on completion rates and learner engagement.

Skills and Qualifications

Essential Skills

• Enthusiasm for sustainability and show a clear motivation to work in sustainability, whether through study, volunteering, personal projects or an eagerness to learn.

Desirable Skills

• Clear, professional communication through ability to write concise emails, speak confidently in small groups and produce short summaries for clients.
• Basic facilitation support and group presence, comfortable to run and lead a small group or willing to develop the skills.
• A reliable working knowledge of Word, PowerPoint, Excel and Teams plus cloud file sharing would be helpful but can be shown.

Further Information

The Employer is: PRAGMATIC CONSULTANCY LIMITED JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer. All applicants must be able to provide at interview stage verification of their eligibility to work in the UK and to the Jobstart Scheme. As an equal opportunity’s employer, Pragmatic Consultancy is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join Pragmatic Consultancy. We welcome applicants from all linguistic backgrounds and will make reasonable adjustments where needed. Knowledge of local languages is valued but not required.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.