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Job description

Join the team at the Northern Ireland Housing Executive in Ballymena as a Counter Assistant. Apply now to express your interest in this role.

Responsibilities

• Collect information to understand a customer’s need and accurately capture information on systems.
• Provide advice on housing benefit, universal credit, payments, repair requests, housing solutions and application support, properties available, planned maintenance, community issues.
• Provide assistance with reporting repairs, provision of documentation, form filling, reporting ASB.
• Signposting & passing customer requests to other officers and department.

Skills and Qualifications

Essential Skills

• Hold a BTEC National or equivalent Professional or Technical qualification plus at least one year’s relevant general administrative experience. Or,
• Have five GCSE, or equivalent qualification, plus at least two years’ relevant general administrative experience. Or,
• Candidates not holding the above level of qualifications but with three years’ relevant general administrative experience may also be considered.
• Experience of direct delivery of customer service to the public via the telephone or face to face within the last year.
• Experience in using a range of computer packages including Word, Excel, Outlook.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Further Information

Holidays: 35 days pro rata. Duration: Temporary, ongoing.